Assistant Retail and Ticketing Manager


The Lost Gardens of Heligan are looking to recruit an Assistant Retail & Ticketing Manager to work within our Trading Team.

Our retail outlet is a busy and successful gift shop open not only to garden visitors but to members of the public. With 350,000 visitors a year passing through our doors, we aim to provide our customers with a unique and authentic experience that they can only find at The Lost Gardens of Heligan.

Working closely with our Retail & Ticketing Manager you will be responsible for maintaining healthy staffing levels. You will also be assisting in driving additional revenue through merchandising and exceptional customer service.

Role Overview:

  • Coordinating daily and fortnightly meetings with staff and supervisors, listening to feedback and relaying information.
  • Drawing up rotas and managing seasonal staffing levels, with an awareness of budget.
  • Assisting the Retail and Ticketing Manager in staff recruitment.
  • Working closely with HR to manage staff administration.
  • Overseeing the functionality of our tills, reporting problems and liaising with our providers when necessary.
  • Responsible for ensuring that stock is being merchandised effectively and in accordance with our brand and ethos.
  • Collaborate with our Assistant Buyer to plan merchandising for seasonal products.
  • Working closely with our Assistant Buyer in the planning of sales and stock management.
  • Liaise and collaborate with other departments at Heligan to keep abreast of seasonal activities, themes and events.
  • Assist the Retail & Ticketing Manager in the planning of retail-specific events and activities.
  • Maintaining awareness of competitors’/similar outlets performance.
  • Working with Heligan’s Visual Team to ensure that the correct signage is in place in our retail outlet and ticketing office.
  • Managing staff and overseeing daily tasks, allocating activities where necessary.
  • Managing deliveries and product pricing, with an awareness of storage.
  • Ensuring that the retail outlet and ticketing office are kept clean and tidy at all times. Liaising with Heligan’s Maintenance Department where necessary.
  • Working front-of-house in Ticketing and Retail during busy periods.
  • Attending interdepartmental meetings in the absence of the Retail & Ticketing Manager.
  • Ensuring that Customer Service is at the forefront of what Heligan has to offer.
  • Assisting the Retail & Ticketing Manager in the planning and delivery of staff training.


  • Previous retail experience is essential.
  • Some experience in staff management.
  • Strong analytical and numerical skills to understand budgets.
  • Problem-solving and a ‘can-do’ attitude.
  • Sound decision-making skills and the ability to plan and prioritise.
  • Excellent communication and negotiation skills.
  • Strong creativity and merchandising skills.

Qualities you will need to display:

  • The capability to work well as part of a team and to build and maintain effective working relationships with a range of people.
  • Computer literacy.
  • The ability to work under pressure in a dynamic environment and to quickly identify problems and recommend solutions.
  • Self-confidence.

In return you will be rewarded with:

  • Staff benefit scheme including free family entry to Eden and Heligan during employment and discounts on local attractions and retail.
  • Free parking.
  • Generous pension.
  • Discounts on retail within the Gardens and any associated companies.
  • Discounted staff meals within our tearooms.

How to apply:

Please send your CV along with a personal statement (no more than 1 side of A4) explaining why you would be great in this role,