Seasonal Retail & Ticketing Assistant
Job title: Seasonal Retail & Ticketing Assistant
Department: Operations
Line management responsibilities: None
Reports to: Head of Procurement
Duration: Fixed Term until 31st January 2026, part time hours.
Salary: £12.60 per hour (over 18 yrs), £7.55 per hour (under 18 yrs)
Principal purpose of role
Working within our retail and admissions departments, selling tickets, passes and products.
Working with the existing team to cover a seven-day week, including weekend days, holidays and sickness.
Providing friendly and polite customer service to our visitors.
Area of responsibility/tasks
Delivery of an excellent and professional offer
Ensure high standards of presentation, service and cleanliness in the retail and ticketing areas.
Take part in both front and back of house operations as necessary. This includes processing deliveries, pricing, product display, and correct use of our till system.
Ensure product and supplier knowledge and upselling where appropriate.
Promotions and sales of Memberships and Guidebooks
Visitor experience and customer care
Ensure an exceptional standard of visitor experience.
Be smart, polite and helpful at all times.
Develop knowledge of Heligan and its history, and answer questions regarding all aspects of Heligan.
Key Skills and Personal Qualities
Strong customer service skills, able to maintain composure in busy operational time periods.
Warm and friendly, ensuring that our visitors feel at home with us.
Excellent communication skills.
Ability to work as part of a team and flexibility with the demands of the company.
How to apply
Please send your CV to [email protected] along with a personal statement (no more than 1 side of A4) explaining what you would bring to this role.
Closing date: Friday 25th April
