Policies

Heligan Gardens Ltd does not accept liability for any loss, damage or inconvenience that occurs as a result of you using this website or your reliance upon its content.

Heligan Gardens Ltd provides links to other websites and these are provided for your convenience. We do not accept any responsibility for information contained in linked websites or liability arising from their use. We do not necessarily endorse or support the products or services offered by these links and we cannot guarantee that these links will work at all times.

Privacy Policy

We’re committed to protecting your privacy. This policy details what personal information we collect and why we collect it, how we use your information and how you can access and update it.

Who we are

We are Heligan Gardens LTD and we look after all of the magic and mystery within The Lost Gardens of Heligan. Our registered address is Heligan Gardens LTD, Pentewan, St Austell, Cornwall, PL26 6EN.

What information do we collect about you?

We collect information while you use our website and when you get in touch or sign up to our email newsletter. The personal information we collect from you while using the site includes your IP address and information about what pages are accessed and when. If you contact us, we will also collect your name and email address. By signing up to our e-newsletter we will collect your e-mail address so that we can send you our e-newsletters. Website usage information is collected using cookies (see below).

If you subscribe to our email newsletter, your information will be stored in the Campaign Monitor newsletter system. 

We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records.

How will we use the information about you? 

If you subscribe to our email newsletter, we will contact you by email with news, details of upcoming events, job vacancies and special offers. Newsletters may record subscriber data relating to engagement and geographic and demographic data, which we use for reporting newsletter results. You can unsubscribe from our mailing list or update your preferences at any time by clicking the links in the footer of our emails, or emailing [email protected].

If you fill out a contact form on our website, we will use the details to contact you by email or telephone in relation to your enquiry. 

We will never rent, lease or sell this data to other companies or individuals. We will only transfer your personal information to a third party if required by law to do so. 

If you are unhappy with how we have collected or used your data, you have the right to complain to the Information Commissioner’s Office (ICO).

Access to your information

You have the right to access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information (for instance, if you change address or email address). To do this, please contact us at [email protected] or call 01726 845100.

Cookies

This website uses cookies, which are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They are used to tailor your return visits and provide a more personalised experience, or to assist in monitoring website usage. They do not allow us to identify you as an individual.

It is possible to disable cookies using your browser preferences. Please note that turning off cookies may affect the functionality of our website. 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on Monday 26.01.2023. 

To read our environmental policy – please click here.

For our Fair Processing Notice for our Heligan Shop visitors including CCTV, please click here.